PRIVACY POLICY

​

We value our purpose of supporting people whose lives have been affected by cancer.

We take seriously our responsibilities in complying with legislation to protect the personal data of everyone associated with our group.

​

The processing of personal data is governed by the General Data Protection Regulation (afterwards called GDPR). Our Privacy Policy ensures that we are up to date with data protection laws and that everything we do with our supporters’ information

is clear and transparent

​

1. Who we are - Cancer Support Salisbury is a local cancer support community group that was started in September 2019 as a result of Wessex Cancer Trust closing its Salisbury Branch. Cancer Support Salisbury is managed by a group of local Trustees who have the responsibility for how your personal data is processed and for what purposes. This Privacy Policy explains how Cancer Support Salisbury uses personal information relating to services provided to clients through the Centre, to staff and volunteers and to our donors and fundraisers.

​

2. How we use your information - We will not share your personal information with anyone else or for any other purpose than that which you have given us permission to collect,

store and process it. The legal basis that we rely on for processing your data will

depend on the circumstances in which it is being collected and used, but in most

cases will fall into one of the following categories:

•where you have provided your consent to allow us to use your data in a certain way;

•where the processing is necessary to carry out the performance of a contract with you;

•where the processing is necessary in order for us to comply with a legal or

regulatory obligation; and

•where it is in our legitimate interest to perform our functions, for example processing donations or sending you administrative communications

•where our legitimate interest is to raise funds and deliver our charitable purpose.

​

3. How we comply with our obligations - We comply with our obligations under the GDPR by:

• keeping personal data up to date;

• storing and destroying it securely and in a timely fashion;

• not collecting or retaining unnecessary data;

• protecting personal data from loss, misuse, unauthorised access and disclosure; and

• ensuring that appropriate measures are in place to protect personal data.

​

4. Legal requirements -  All individuals in roles associated with Cancer Support Salisbury (whether paid or voluntary) have a legal duty to keep personal/sensitive information about you confidential. We may disclose your personal/sensitive personal information by law, for example to HMRC for tax purposes or gift aid claiming or to police forces for the prevention or detection of crime. We will only share your data if the law requires us to do so. Whilst working always to maintain client confidentiality, in accordance with professional ethical frameworks there may be occasion when a significant risk of harm to an individual is identified which may result in an individual breaking confidentiality to ensure emergency support is sought from professional services.

​

5. Your rights and your personal data - You have the following rights with which we will comply: • the right to request a copy of your personal data which Cancer Support Salisbury holds;

• the right to request that Cancer Support Salisbury corrects any personal data if it is found to be inaccurate or out of date

• the right to request that personal data is erased where it is no longer necessary for Cancer Support Salisbury to retain such data;

• the right to withdraw consent to the processing at any time;

• the right to request that the data Cancer Support Salisbury holds is transmitted directly to another data controller (known as the right to data portability);

• the right, where there is a dispute in relation to the accuracy or processing of your personal data, to request that a restriction is placed on further processing;

• the right to object to the processing of personal data (where applicable); and

• the right to lodge a complaint with the Information Commissioner’s Office (ICO).

​

6. Changes to processing - We will tell you why we are holding and processing your data for each specific function. If our reasons for holding your data change or we intend to process it in any different way, we will contact you to ask for your consent in advance of taking any action.

​

7. Telling us when things change - We want to ensure our records up to date and you can help us to do this by telling us if/when your contact details and other personal information changes.

 

However you have contact with Cancer Support Salisbury, whether as client, volunteer, donor, fundraiser, staff member or in any other capacity then please:

​

Phone us on: 07926 841698

​

Email: info@cancersupportsalisbury.com

​

*Write: Cancer Support Salisbury, ℅ Wessex Community Action, Unit 6, Paxton Business Centre, Whittle Road, Salisbury, SP2 7YR

*( Please note that this address is used for mailing purposes only )

​

​

​

​

​

COMPLAINTS POLICY

​

Introduction 

 Cancer Support Salisbury (CSS) views complaints as a chance to put things

right for the person or organisation that has made the complaint and as an opportunity

to learn and improve for the future.

​

Our policy is:

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing

    to make a complaint

• To publicise the existence of our complaints procedure so that people know how to

   contact us to make a complaint

• To make sure all staff at CSS know what to do if a complaint is received

• To make sure all complaints are investigated fairly and in a timely way

• To make sure that complaints are, wherever possible, resolved and that relationships

    are repaired

• To gather information which helps us to improve what we do

 

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about

any aspect of Cancer Support Salisbury

​

Where Complaints Come From

Complaints may come from any individual or organisation who has a legitimate

interest in Cancer Support Salisbury, including the general public, if something

is perceived to be improper. A complaint can be received verbally, or in writing to:

​

Cancer Support Salisbury

℅ Wessex Community Action

Unit 6,

Paxton Business Centre

Whittle Road,

Churchfields

Salisbury

Wilts

SP2 7YR

( Please note this address is for mailing purposes only )

 

Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

​

Responsibility

Overall responsibility for this policy and its implementation lies with the Steering Committee/Board of Trustees of CSS.

​

Review

This policy will be reviewed at the sixth month stage in the first year and thereafter,

reviewed annually unless earlier updating is required.

​